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Privacy Policy

The Posh Biscuit Company collects your personal information when you shop online and we are committed to protecting your personal data. Our Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from theposhbiscuitcompany.co.uk(the “Site”).

In this document, “we”, “our”, or “us” refer to The Posh Biscuit Company. Our registered office is in Bath, BA2 4RF, UK.

 

PERSONAL INFORMATION WE COLLECT 

We collect your information when you decide to interact with us. This could include purchasing online, over the phone or in person when you sign up to receive emails from us.

We are committed to only collecting information about you that is necessary to carry out our business, provide the particular products or services you’ve requested and to keep you up to date about all the latest news from The Posh Biscuit Company. It’s your choice if you want to give us your personal information. However, if you decide not to, you may not be able to buy from our website, and you may not receive the optimal customer experience.

Certain information is automatically collected about your device when you visit theposhbiscuitcompany.co.uk. This includes information about your web browser, IP address, time zone, and some of the Cookies that are installed on your device. A Cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you leave our site. As you browse through theposhbiscuitcompany.co.uk, we collect information about the individual web pages or products that you view, what websites or search terms referred you to our website, along with information about how you interact with our website. This automatically collected information is referred to as Device Information. Depending on your settings or the privacy policies for social media and messaging services like Facebook, WhatsApp or Twitter, you may give us permission to access information from those accounts or services.

Device Information is collected by:

Cookies: When you visit our website, we may use “cookies” to help make the experience of using our website better and to personalise the service you receive from us – this means we will remember your previous visits and track the pages on our website that you visit. Cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie does not give us access to your computer or any information about you, other than the data you choose to share with us. If you do not want to accept cookies, you can modify your browser settings to decline them. For more information about cookies and how to disable them, please visit http://www.allaboutcookies.org 

“Log files”track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 

“Web beacons”, “tags”, and “pixels”are electronic files used to record information about how you browse the Site.

When you purchase, or attempt to purchase from us at www.theposhbiscuitcompany.co.uk, we ask for and collect personal information such as your name, billing and delivery address, telephone number, email address and items ordered. If you set up an online account with us, we will also store your password. This information is referred to as Order Information. We do not store or have access to credit card details. These are held by our third party provider Shopify. When we talk about Personal Information in this Privacy Policy, we are talking about both Device Information and Order Information.

 

WHAT WE DO WITH YOUR PERSONAL INFORMATION

We like to get to know our customers and provide them with the best possible experience. We use information we collect about you in a number of ways, including to provide the products and services that you have requested, offering you a personalised experience and informing you about our special events and exciting news, so that we can offer the best possible experience. We might also use the information we have to contact you about any information we might need to process your orders, delivery, returns or queries.

We use the Order Information that we collect generally to fulfil any orders placed through theposhbiscuitcompany.co.uk (including processing your payment information, arranging for delivery, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to do the following: 

  • Contact you regarding an enquiry you made to us through one of our various channels. We will respond via the email address or contact telephone number you have given us.
  • Provide you with information or advertising relating to our products or services according to the preferences you have shared with us
  • Screen our orders for potential risk or fraud 

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site. An example would be by generating analytics about how our customers browse and interact with the Site.

 

SHARING YOUR PERSONAL INFORMATION 

Except as expressly set out in this Policy, we will not sell any of your personal data to a third party unless we have your permission or are required by law to do so. However we may share your data with some companies as an essential part of being able to provide our products and services to you.

We share your Personal Information with third parties to help us use your Personal Information as described above. For example, we use Shopify for our online store. You can read more about how Shopify uses your personal information by visiting: https://www.shopify.com/legal/privacy

We also use Google Analytics to help us understand how our customers use our Site. You can read more about how Google uses your Personal Information by visiting: https://www.google.com/intl/en/policies/privacy/

You can also opt-out of Google Analytics by visiting: https://tools.google.com/dlpage/gaoptout

We may process any of your personal data where necessary for legal purposes or to comply with applicable laws and regulations. As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. You can opt out of targeted advertising by using links such as the ones below:

  • Facebook: https://www.facebook.com/settings/?tab=ads
  • Google: https://www.google.com/settings/ads/anonymous
  • Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track’ signal from your browser.

 

PERSONAL DATA OF CHILDREN

Our website is targeted at persons over the age of 18. If we have reason to believe that we hold personal data of a person under that age in our databases, we will delete it as soon as practically possible.

 

YOUR LEGAL RIGHTS 

It is important that you understand what your legal rights relating to your personal information are and how you can exercise them. We have summarised below the rights you have under Data Protection Law:

  • The right to be informed
  • The right to access
  • The right to rectification
  • The right to erasure
  • The right to restrict processing
  • The right to object to processing
  • The right to data portability
  • The right to complain to a supervisory authority
  • The right to withdraw consent

More detailed information about these rights can be found on the Information Commissioner’s Office website: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/

If you are a European resident, you have the right to access the personal information we hold about you and to request the correction of inaccurate personal information we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, updated, or deleted, though we may need to verify the accuracy of the new data you provide to us. If you would like to exercise this right, please contact us through the contact information provided below.

Please also note that in order to fulfil contracts we might have with you (e.g. an order you may make), we are processing your information which will be transferred outside of Europe, including to the United States of America and Canada. Once you have placed an order through theposhbiscuitcompany.co.uk, we will maintain your order information until you ask us to delete it.

You have the right to request to see all the data we keep on you by emailing info@theposhbiscuitcompany.co.uk. We will aim to provide this without delay and within one month of your request.

 

DATA RETENTION

When you place an order through the poshbiscuitcompany.co.uk website, we will maintain this order information until you ask us to delete it.

 

REVIEW OF THIS PRIVACY POLICY

This privacy notice may be updated from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records. If you have any questions regarding our privacy policy, please send an email to www.theposhbiscuitcompany.co.uk

 

CONTACT US

If you have any questions regarding any of our policies or your personal data, please email or telephone us at the following:

 Email: info@theposhbiscuitcompany.co.uk

Telephone: 07539 454760