Returns are only accepted for goods which arrive damaged (other than in transit) or do not match the original order. Please contact us immediately in either case. Goods will either be re-sent or exchanged depending on the condition they have been received in or incorrectly sent. Refunds will not be offered in these cases.
If cancelling a pre-packaged order made online, cancellation will only apply if the goods have not already been dispatched. A 100% refund will be given in this case. If they have already been dispatched a refund cannot unfortunately be given due to the nature of the product.
If you wish to cancel your bespoke order please do so by email or telephone within 24 hours of placing it as we may have already started baking your biscuits. If it is outside of this time we can only offer a 50% refund if production has already commenced. If the order has already been dispatched a refund cannot unfortunately be given due to the nature of the product.
Bespoke Gift Messages
We reserve the right not to send a message, or include any wording on a biscuit or labelling that may be considered offensive or inappropriate.
We take all complaints seriously as we want to ensure that each and every one of our customers is highly valued. If you are unhappy with our product or service please notify us immediately by email: firstname.lastname@example.org or by tel. 07539 454760 where we will do our utmost to address and resolve your complaint quickly.